Commissions Frequently Asked Questions

What types of art can i commission?

At the moment, I only accept commissions in my current serie's signature style (metallic gold with selected background colors and golden leaf details). If you'd like a custom size or shape within this style, I'd be happy to discuss it with you. Learn more about the series here.

How do I comission a painting?

All orders are placed via email. Please contact me at the following address to discuss your vision:

contact@shanayamussagy.com

Do you accept custom colors or shapes?

For standard sizes, I use these four backgrounds: burnt umber, royal blue, carmine red, and forest green. They all pair beautifully with gold. If you'd like a different color, we can discuss options for larger paintings via email.

How do payments work?

A 50% deposit is required to secure your custom painting. The remaining balance is due before shipping.

Deposits are non-refundable, but if I cannot complete your order, you will receive a full refund.

Can I get a larger or differently-shaped painting?

Absolutely! Any painting over 70 cm can be custom-shaped or sized. Please email me to discuss your ideas, timeline, and deposit requirements.

How long will it take to receive my painting?

Production time depends on the size and complexity of your order. After your deposit, I'll provide an estimated completion date and keep you updated throughout the process.

Can I see your work in person?

Currently, all commissions and sales are online. I provide high-quality images of each finished piece before shipping so you can approve it.

Can I return or exchange a painting?

Since each piece is handmade and custom, I cannot accept returns. If there's ever an issue, I'll work with you to make it right.

Commissions Policy

Every commissioned painting is created with love, care, and high-quality materials. Because these artworks are made-to-order and personalized to your vision, please read the following before reserving your spot:

Commission Acceptance Disclaimer

I reserve the right to decline any commission request at my sole discretion. If a commission request does not align with my artistic style, creative direction, or personal values, I am not obligated to accept or complete it. In such cases, I will contact the client promptly and refund the 50% deposit in full.

By using this website and requesting my services, clients acknowledge and accept this policy. If you do not agree with these terms, please do not place a commission request or use my services.

Commission Scope

Custom commissions are limited to my signature map paintings

A radiant metallic gold silhouette of your chosen place (country or continent)
Surrounded by golden leaves, symbolizing prosperity and connection
A background color selected with you (brown, red, green or blue)
Painted with acrylic on high quality round cotton canvas

You may request a specific canvas size. The standard sizes are:

20 cm round canvas (Price = 200€)
40 cm round canvas (Price = 450€)
70 cm round canvas (Price = 850€)

Larger sizes beyond those currently listed can be discussed upon request - simply contact me directly. The prices for larger sizes may vary depending on your demand and how personalized you want the painting to be (background details, canvas shape etc.)

Background Colors

To ensure every piece maintains the harmony of my style, commissions are available in four curated background colors only for the standard sizes:

Burnt Umber
Royal Blue
Carmine Red
Deep Green

These tones were carefully chosen to pair with metallic gold and golden leaves.

For larger, custom sizes, I am open to discussing alternative shades if it is especially meaningful to you. Please reach out via email to explore this option.

Payment

A 50% non-refundable deposit is required to confirm your order.
The remaining 50% is due before shipment.
Payments are accepted via direct deposit.

Timeline

Each painting is handmade and may take 2-6 weeks depending on size and order volume. Please keep in mind the desired sizes may not be imediatly available at stores and may demand to be ordered specifically for you.
You will be notified when your artwork is ready to ship.

Refunds & Cancellations

Because commissions are custom made, refunds are not available once work has begun.
If you cancel before painting begins, only your deposit will be retained.
I take great care to package each piece securely, but if your artwork arrives damaged, please contact me immediately so we can resolve the issue.

Contact

For special size requests, background color discussions, or other inquiries, please email me at: